Rental Process

Now that you have found the perfect place to live, let’s go through the Rental Process. First, please review our rental qualifications. If you feel you have the necessary qualifications, please complete a rental application. Remember, we cannot process any applications without an application fee. At this time, the payment process is not automated and you will have to stop by our office and submit the application fee in person. Once your application is approved, we will contact you and set up a time to execute the lease. For your convenience, we have provided a blank copy of a Residential Rental Contract for your review. Please look over the Lease Agreement and note any questions so we can answer them at the time you sign the contract. After your Lease is signed, you will be asked to have the utilities transferred into your name. We will ask for you the receipt showing where the utilities have been transferred. Once we get the receipt for the utilities, you will be given the keys to your property.

Move in Process

With your Lease documents, you were given a Move-In Checklist. Complete this check list in detail and return it to our office within 10 days. Please note any items in need of immediate attention. You can call us or submit a Maintenance Request via email. If you are experiencing an emergency such as a break-in or fire, please call us and an appropriate authority (Police or Fire and Rescue) if necessary. After we have addressed the items on the Move-In Checklist and you are still experiencing maintenance issues, please call, fax or email us a Maintenance Request. We try to address non-emergency maintenance requests within 24 or 48 hours depending on our work load.

Emergencies (After Hours or on Weekends)

If you are experiencing an emergency, please call us immediately at 252-355-8884 x25 and leave a clear message stating the problem. Clearly give us your name, address, and phone number so we can respond promptly. You should also contact a Government Authority if necessary such as the Greenville Police, Fire and Rescue or Greenville Utilities if necessary. We have comprised a list of emergency numbers for your convenience. Please use these numbers to protect you and your property. We consider the following events emergencies that need immediate attention.
  • Flood caused by hot water heaters failing, toilets overflowing or pipes bursting or any other uncontrollable water leak.
  • Fire of any kind. Please call Fire and Rescue first.
  • Break-Ins. If your apartment has been broken into and it needs to be secured, call us immediately.
  • If you only have one toilet in your apartment and it is stopped up and you have made every effort to unclog the blockage and cannot call the emergency number and we will respond appropriately.
  • Heating and Air Conditioning problems. If your heat or A/C unit is not working and the temperature is above 90 degrees or below 50 degrees in your apartment, please call us. We will make every effort to repair the problem within a reasonable amount of time. However, due to circumstances out of our control, we may not be able to repair your heating or A/C unit until the next working day. Sometimes, we are not able to hire a Maintenance Technician on the weekends or we may not be able to get the necessary parts to fix the problem until the following work day.

Resident Responsibilities

As a resident with Keystone Property Management, you have certain responsibilities while renting. Please refer to the Maintenance Addendum and Resident Rules and Regulations documents attached for an explanation of proper upkeep and care for your residence. Please call us with any questions.

Move Out Process

According to your lease, you are required to give Keystone Property Management a written thirty day Notice to Vacate. You can fax or email this form to our office. We advise you to verify that we have received a copy of the notice or other charges could accrue. Please note that you do not have to actually move out on the thirtieth day. The purpose of the “notice to move” is to advise us of your intentions. Your rent can and will be prorated to the day you actually turn in your keys. Call us with any questions. After you move out all your personal belongings, please refer to the Move-Out Instructions as provided. You should leave your residence in the same condition as it was when you moved in. You will not be charged for any normal wear and tear to the residence. Call us with any questions. Once your residence has been cleaned, you must deliver the keys to our office and sign a Key Return Form. We stop charging you rent on the day you return your keys. We will be happy to make you a copy of this form for your records.

Security Deposit Refund

According to your lease and North Carolina law, Keystone Property Management has thirty (30) days to provide you with an accounting of your security deposit. We will complete a Move-Out Inspection and compare it to your Move-In Inspection and determine if there are any damages above normal wear and tear. We will deduct from your security deposit the costs of repairs of any damages above normal wear and tear, any back rents, late fees, or any other fees owed and send you the difference. If your residence is left in good condition, notwithstanding normal wear and tear, you will be refunded 100% of your security deposit. Please refer to Section 4 of the Residential Rental Contract under the Tenant Security Deposit section for more information. If you have any questions about our Rental process, please call or email us. We will be more than happy to help.